Frequently Asked Flat Glass Questions

Q: What does "low-E" mean?

A: Low-E or low emissivity glass has a reflective coating. In cold weather, it holds in the heat by reflecting it back to its source. When cold, the low-E coated glass blocks UV rays and permits 95% of natural light to pass through it.

Q: Can I add window film or tint to my insulated glass?

A: No. When window films and tint are applied to insulated glass or low-e glass, it can cause a buildup of heat between the film and the glass. This heat buildup results in stress cracks, failure of the thermal unit and a buildup of moisture and will void your warranty on the window. We suggest factory tinted glass which is not affected by these shortcomings.

Q: Are there any advantages to a frameless shower enclosure?

A: We believe so. An all-glass enclosure is more aesthetically pleasing than other shower designs, and it increases the value of your home. Also, if you have beautiful tile or marble on your shower walls, you don’t want to cover it up with a lot of metal.

Q: Should I use 3/8" thick or 1/2" thick glass for my frameless enclosure?

A: That depends on several factors such as the size of each panel of glass and the height of the unit. Most of the time, 3/8" thick glass is fine. Our experts will evaluate your situation and make a recommendation that is right for your enclosure.

Q: What is the difference between safety glass and tempered glass?

A: Safety glass and tempered glass is the same thing; what makes them the same? Well, the best way to explain the difference will be to explain how normal glass and tempered glass break. When normal glass breaks it breaks into large pieces that could slice someone and cause serious injuries when it breaks. Tempered glass, however, breaks into a million small pieces making it less likely to cause serious injuries. Also, when you temper glass it makes the glass stronger therefore making it harder for the glass to break.
(FYI: Federal law requires tempered glass be installed in every door opening.)

Q: Why might I want a wall mirror instead of art on the wall?

A: Depending on your decorating goals, a mirror might be a better option than art because of its ability to make a room appear larger, its cosmetic purposes, and its modern style that makes a statement.

Q: Will my store be exposed while the repair is being made?

A: No. When a window breaks, one of the first things we do is board up the compromised window. Once your business is secure, then we can begin the repair work.

Q: Do I have to be present during my auto glass replacement?

A: No. We understand the demands on your time and will do everything we can to make your experience with us as simple and as convenient as possible.

Q: Do I have to worry about broken glass after the replacement?

A: No. One major step in our final inspection is cleanliness. Your auto glass replacement technician will remove work-related debris from the work area including broken glass, leftover adhesive or molding pieces, and clean-up rags.

Q: Can I drive off right away?

A: Most vehicles do require time for the adhesive bond to set. Your technician will explain to you the requirements set by that adhesive manufacturer. Most adhesive kits take four hours to cure. Fast cure options are available.

Q: What if my windshield leaks?

A: All auto glass replacements from Clayton's Glass include a one year warranty. Warranty is not included on used glass or glass replacements provided by the customer.

Q: Will my insurance rates go up if I file a claim?

A: No. Auto glass replacement and windshield repairs fall under the comprehensive portion of your insurance policy and will not initiate a rate hike. In fact, most insurance companies will waive your deductible and pay for 100% of your windshield repair.

Q: Do you bill my insurance agent or my insurance company?

A: We take care of all the paperwork for your claim for you and your insurance agent. All insurance companies are billed directly, less the amount of your deductible.

Q: Will a rock chip repair make my chip disappear completely?

A: There are many factors that play a role in the quality of your repair such as:

1. The sooner the repair is made, the better the outcome.
2. The size of the chip matters. A windshield repair is intended to stop the spread of the damaged area, not be invisible. Repairs to small chips are practically invisible while larger cracks can be slightly more detectable.
3. The location of the chip is important. If the chip or crack is in the driver's line of sight, you may want to consider a windshield replacement.